Skip to Content

“You Can Do This”

Maui Canyoneering Waterfall Rappelling Tours

Meet us out on the famous Hana Highway in the Puohokamoa Valley. We’ll hike a quarter mile through the rain forest to the top of a ridge above a 300-foot-deep valley. Our first rappel is down a 60-foot cliff for practice, and you may do this more than once, depending on your group and tour. Then we’ll rappel down 30- and 50-foot waterfalls. There will be opportunities to swim beneath the waterfalls. During most of the year there’s wild fruit to eat along the trail.
One guide at the top of the cliff makes sure you begin the rappel safely. At the bottom of the rappel we have a second guide who belays you. That means that (s)he can control your descent if necessary and stop you at any time or guide you gently to the bottom if necessary. Your guides’ first priority is your safety. The exit is a 300-foot ascent up a steep, but well-built trail. You should be in good condition to participate in this trip.
Wrapped snacks and bottled water are provided, as well as changing rooms and bathrooms near an overlook down the canyon to a panoramic view of the ocean.

For more information or reservations please call 808-270-1500 or chat with us online.

COVID-19 Safety Measures

Check Maui County’s COVID-related announcements and the Hawaii State Department of Health to learn more about visitor and travel advisories, restrictions and protocols.

At Rappel Maui, your health and safety are our top priorities. That means that our guides are highly trained in canyoneering, CPR and wilderness rescue, and our equipment is meticulously maintained. We ask all visiting guests to present a negative pre-travel test or proof of a 14-day on-island quarantine period at the time of reservation. Here’s more on how we make every effort to minimize the transmission of viruses:

Cleaning and Safety Practices
  • High-touch surfaces and equipment cleaned and disinfected/washed
  • Venue cleaned with disinfectants
  • Venues kept vacant between travelers

Social Distancing
  • Touch-free ticket redemption and paperless waiver e-signing
  • Social distancing at check-in

Health  and Safety Practices
  • Temperature checks given to staff
  • Temperature checks and questionnaire given to clients
  • Guests may wear masks (not provided) at check in and when gearing up
  • Hand sanitizer provided.
  • Hand-washing available at staging area
  • All activities in proximity to others are conducted outdoors
  • Individually wrapped snacks available
  • Please limit the items you bring with you to the staging/gear area to one bag containing small personal items, a change of clothing and a towel

Please call, email or chat with us for further details about how special measures, policies and procedures may affect your tour experience. Mahalo for your kokua.

Still Sharing Aloha

visit us when safeNow that visitors are able to come back to Maui, we are open and operating tours under new safety protocols. We look forward to sharing aloha with you.  We’re  eager to “talk story” with you about Maui and Hawaii by phone, online chat or email. Call or drop us a line, and we look forward to welcoming you in person. Hawaii has a long tradition of welcoming visitors from around the world. The hookipa (hospitality) and Aloha Spirit that people feel as they explore these remote islands is legendary.

Until then, we wish you a healthy, safe season. We’re grateful that it’s so easy to communicate with each other from afar. Please keep in touch.

Aloha and a hui hou!

Thank You for Your Rappel Tour Reservation

Thank you for your group tour reservation. Below are details you will want to know about your rappelling trip.
You can also find more details about your tour at the Frequently Asked Questions page. Please make sure you understand:

  • The age/weight restrictions
  • The cancellation window
  • Where/when to meet your guides
  • How weather and water conditions may affect your tour
  • That each member of your party must sign the Participation Form that was emailed to you before the tour date. (Minor’s form is signed by a parent.)

Here’s more about what to expect and how to prepare for your tour:

What to bring: Towel, reef safe waterproof sunscreen, a change of clothes. If you want to wear a mask when not rappelling, bring one made of cloth.

What to wear:  Wear something easy for you to move in, that can get wet and muddy. For example: surf shorts/swim trunks, yoga pants, leggings or quick-drying pants and a quick-drying shirt or rash guard.  No bikini bottoms or shorts shorter than mid-thigh. Whatever you wear will get wet, so bring another set of clothes to change into at the end of the trip. Because the stream water is chilly, we suggest bringing a jacket or sweat shirt for later, or a wetsuit top to wear during the tour, especially during the winter. Your small personal items (phones, money) can be kept in waterproof kegs we provide. It’s possible for containers to leak, so you may opt to keep electronics locked at base camp during your tour. We recommend leaving large or valuable items and jewelry at your hotel/accommodations.

What’s provided: Hand sanitizer, snacks, bottled water, all your gear, including helmet, flotation vest, backpack with sealable bag and dry keg, and shoes. We give you felt-soled water shoes that you can hike, rappel and swim in. You will walk in your own shoes a short distance from the parking area to the gear shed on a dirt or gravel road, which may be wet or muddy.

Where/when to meet: The Garden of Eden Arboretum at 10600 Hana Highway Haiku, HI 96708,  located on the Hana Highway between mile markers 10 and 11.  Google map.  Allow approximately 1.25 hours from most Kihei/Wailea locations, approximately 1.5 hours from most Kaanapali/Lahaina locations, 1.75 hours from Kapalua/Napili in normal traffic.  Arrive at the front gate of the Garden of Eden a few minutes prior to the tour time on your confirmation, as there may be a line at the entrance.  Once you’ve arrived at the Garden of Eden, tell the gate attendant that you’re a Rappel Maui guest. Follow directions to the Rappel Maui designated parking lot. Your guide will meet you there.

Restrictions and Considerations

  • Children under 18 years are welcome when accompanied by a responsible adult. The minimum age is 10 years old for the Classic Tour and 14 years old for the Extended Zip Rappel Tour.
  • Our harnesses will fit waist sizes from 22 to 48 inches. Guests must weigh a minimum of 70 lbs and a maximum of 250 lbs for the Classic Tour and a minimum of 90 lbs and a maximum of 230 lbs for the Extended Tour. We will weigh each guest before the tour and take guest temperatures with a touchless thermometer; all guests on the course must meet all the restrictions.
  • We must receive your e-signed participation form before the tour. One for each participant is sent to you separately via email. You can also download the form here, print and sign the form, and email or text a picture of each signed form to the reservations office.

Cancellations

If you cancel 48 hours or more prior to your scheduled event, you receive a full refund less a 10% cancellation/transaction fee. If you cancel within 48 hours of your tour time, you will receive no refund, unless we can replace you. If Rappel Maui cancels, you receive a full 100% refund. If you booked your tour with an activity agent, concierge, or a vendor like TripAdvisor or Expedia, please contact the agency first to ask about the cancellation window.

Weather

RAIN or SHINE, we go to the rainforest. Weather and waterfalls are naturally occurring phenomena; stream levels can change rapidly at any time before, during or after your tour. If the streams flood due to rain, the falls are roaring or swollen, and the valley is alive with high or swift water activity. If water levels are higher than normal, we rappel next to the waterfalls. If the valley is flooding, we use cliffside rappels that are a safe distance from the water course.

Other

Cellular reception past the town of Paia is unreliable. Please call 808-270-1500 before reaching Paia if you have questions. Call anytime if you think you are running late.
Please note that your tour time is the time at which your guides meet you at the activity site reception/parking lot area. (We do not meet guests at our offices in Kahului.) Guides leave the reception/parking area at the activity site promptly at the tour time to begin the tour. Garden of Eden employees cannot assist guests who arrive late.

If you would like to tip your guides, you can do so at the end of your tour with cash, or you can send a gratuity online or over the phone with a credit card. For private tours, we automatically add a gratuity of $250 per guide group.

Discount Activities & Bargain Budgets on Maui

Whether you’re visiting or planning to move to Hawaii, island life can be expensive. Not to worry, there are bargains, discount activities and inexpensive food and travel deals to be had. If you venture beyond the hundred dollar luaus and fancy restaurant dinners, you can find discounted activities that won’t devastate your daily spend. With a little innovation, Maui can be surprisingly affordable. Try these budget friendly ideas that to make the most of your Valley Isle experience.

Bargain Hunting Timing is Everything

Do you have flexibility with your vacation calendar? If so, consider that summer is high season on Maui. That means that conditions are not as discount friendly as they could be. Vacancy is low and prices are high. The same is true with the weeks surrounding Christmas and spring break. Visiting during the slower months of late September, October and early November can increase the likelihood of finding a discount on activities and bargains on goods and accommodations. It’s also easier to find a good deal at resorts and tours. The weather is also very pleasant during the fall months.

Bargain Hunting for Maui-Made Products?

If you’re looking to buy unique items and support the local economy, the Kahului Swap Meet is held at the University of Hawaii. It admission fee of only fifty cents is definitely a bargain and is open from 7am-1pm every Saturday. Every week hundreds of vendors arrive with their locally made goods such as handmade soaps, arts and crafts, and a variety of local produce. You are sure to find something for everyone. Maui also has various smaller farmers markets all over the island on different days of the week, to find of the beaten path markets you can refer to the local newspaper Maui Time.

Beating the Heat and Finding Discounts Upcountry

find a discount at kula lavender farmsSpending a day in upcountry Maui is the perfect unexpected escape from the tropical heat. Drive through eucalyptus groves and stroll through fields of lavender at Alii Kula Lavender Farm, all while enjoying bicoastal views of the north and south Maui shores. Upcountry attractions also include  the Tedeschi winery, Ocean Vodka, and a goat dairy farm where you can feed the goats and eat delicious cheeses. Check before you go to make sure that establishments are open.

Food Trucks for the Win

Food Trucks are the ultimate budget friendly food option and they are all over Maui! Our food truck scene features cuisines to please all foodies visiting the island, varying from gourmet grilled cheese, shrimp tacos, wood fired pizza and more! If you have a truck in mind but need help getting there, check out roaminghunger.com and search for food-trucks in Maui, Hawaii. They will provide an interactive map that lets you know exactly where to find your next meal.

Asking for a Discount When Making Reservations

If there’s an activity beyond your budget that you’re eager to try, call the tour or activity provider and ask about discounts. Most vendors will have a last-minute deal or deep discount on a certain date that will put you in the action at a fraction of the cost. There are lots of ways to request a discount for your Rappel Maui tour. Call, email, chat online or check the Deals and Specials page to find out if there’s an active promotion or last minute discount available.

Five Apps You Should Download Before You Land on Maui

It doesn’t matter if you’ve been to Maui multiple times or it’s your first time visiting, there are always a variety of things to do on Maui. And there’s always something to learn about this magical island.

Too Many Things To Do on Maui?

Some visitors find themselves with too many options. They may become so overwhelmed that they forego exploring the wonders of the island for the comfort of the resort. And that’s OK too—Maui has some spectacular and luxurious accommodations. But if you are a wanderer with a “bucket” or “must-do” list, here’s a short list of helpful apps to download to your iPhone or Android that will help you to have a safe and enjoyable stay, wherever you decide to roam.

Where Service is Unreliable

Cell phone coverage is unreliable in more remote areas.  Some infamous dead zones include:

  • Themap of Maui cell phone coverage Road to Hana after about mile marker 7 (Twin Falls Farm Stand).
  • The crater road heading toward the summit of Mount Haleakala.
  • On Makena Road at Big Beach and southward.
  • The upper Piilani Highway between Kaupo and Hana. (See map.)

Plan accordingly, both with your fuel and your plans. Pro tip: Put your phone in airplane mode when driving long distances without a signal to save your battery.

Cell Phone Usage Laws in Hawaii

In Hawaii, it’s illegal to use a handheld mobile electronic device while operating a vehicle. The restriction applies to talking on the phone, texting, and all other uses of an electronic device. So please hand your device to a passenger to use any of these apps while you’re on your way to doing some of the cool things to do on Maui.

Planning Your Things to Do on Maui? The Apps Are Where It’s At

  1. Hawaiian Words – Translation and Dictionary
    Most people are familiar with the words “aloha” and “mahalo”, but most of the Hawaiian language is intimidating to anyone new to it. If you are traveling and interested in the native culture, this free translation app could be perfect for you. Try out some of the words and phrases you learn while you’re at dinner or a luau.
  2. Magic Seaweed Surf Forecast and/or Surfline
    You don’t have to be a professional surfer use this app to your advantage. It’s handy if you are interested in any water or beach related activities like standup paddleboard, snorkeling, kayaking or swimming. Giving you up-to-date weather reports, including surf and wind conditions, to ensure that your beach day doesn’t get postponed because of unsafe water conditions or irritating sandblasting. Rainy day? No rain, no rainbows. There are lots of great things to do on Maui that are not sunshine dependent. (Bonus: There usually is at least one sunny part of the island on any given day.)
  3. What3Words
    If you know you’re going for a walk in the woods or an unfamiliar area, What3Words can be your lifeline if you get lost. It’s brilliant: the makers of the app divided the whole world into 3m squares, and assigned each square a word. By telling someone the three words you are at, you can share your exact location. Of course, you can’t use the app if you don’t have your phone, so keep your device with you on hikes and walks, using a sealed plastic bag or container to keep it dry in case of rain.
  4. GyPSy Guide
    Maui is a relatively easy place to drive but it does help to have an app that organizes the most popular day trips into sub categories for efficiency. GyPSy Guide is designed to allow you to create your own Maui adventure and has divided the island into 5 main areas: Haleakala, South Maui, West Maui, Hana Highway, and Iao Valley; all five are included in one app.
  1. Rider
    Maui is not known for their superior public transportation services, so you may feel like the only way to get around is to rent a car, but you might find this to be a game-changer. Traveling via bus can be frustrating since 95% of the bus stops don’t tell you when the next bus will be coming or where the bus is going. The Rider app will help you find the nearest bus stop and not only tell you where the bus is going, but will also give you real-time location tracking so you know the exact arrival time. Saving money on a rental car means more poke on your plate, and more time with your toes in the sand.

Some Reminders on What to Do on Maui–And What Not to Do

Don’t drink and drive, turn your back on the ocean, or hold your phone while driving.

Do heed posted warnings, stay on marked trails, and most of all, take in the beauty whenever it’s safe to do so. And we hope you’ll consider spending a day with us in the rainforest. No apps necessary!

Road to Hana: Motion Sickness Concerns?

faqs about rappel mauiBecause its reputation is infamous, the Rappel Maui staff is often asked about the long and winding Road to Hana. 

How twist-y and turn-y is the Road to Hana? And will I get carsick during the ride?

For the most part, the Hana Highway is just a normal highway as it wends its way from the busier town of Kahului (where the OGG airport is), to the crunchy hamlet of Paia, where the sign says, “Do not feed the hippies.” The views become more wide open as the highway traverses the North Shore, past the surfing, windsurfing and turtle rest stop attraction of Ho’okipa. (Ho’okipa means“hospitality” in Hawaiian.) Onward are some sweeping views of the Pacific Ocean from higher elevations, but the Hana Highway does not truly become that infamous Road to Hana until after the mile marker reset to zero at the corner of Hana Highway and Kaupakalua Road in Haiku. 

Why Does the Road to Hana Get So Much Publicity?

At the Twin Falls fruit stand, or approximately mile marker 2, the Road to Hana scenery becomes more jungle-y and lush, but the twists, turns, switchbacks and one-lane bridges don’t come along until about mile marker 5.  This is also where you’ll want to take in the roadside beauty.  There are miles of bamboo, the ocean, waterfalls and rainbow eucalyptus trees. (No one painted them, we swear.) You’ll also notice that the road makes it impossible for the driver to focus on anything but the road, so be aware that the driver will miss some of the views. You’ll arrive at the site at about mile marker 10. That means the drive is particularly motion-worthy for about 5 miles of your journey, as you can see on the map. map of road to Hana to Rappel Maui activity site

It’s a slow-motion trek once the curves begin, both because of the narrow lanes and the habits of visitors trying to get a glimpse of a roadside waterfall while driving. If you’re prone to carsickness, stock some chewy ginger candies, to help with nausea. They are also just plain delicious. 

To speak in more detail about the drive to and from the activity site or the Road to Hana, please call or use the online chat function to talk story about making your tour the best part of your visit to Maui.  Or check out these other related question and answer posts to learn more. 

Even Heroes Need Guides

You’re The Rappel Maui Hero. They’re the Rappel Maui Guides. Together You Can Do This Thing!

rappel maui heroes

If you aren’t familiar with rappelling, that’s no problem. Most visitors to Maui or Rappel Maui guests are not acquainted with rappelling, climbing or canyoneering.  No worries; beginners welcome! Rappelling  is an adventure for active couples, families, solo travelers and colleagues  who relish the opportunity to explore places that are off the beaten path. It’s also a safe activity, thanks to your guides and other safety measures that go into the activity.

Who Are Your Guides?

They are outdoor lovers with a heart for sharing their home and showing hospitality to visitors. They are also highly trained in the mechanics and best practices of rappelling, along with first aid, outdoor rescue and swift water disciplines.

What Do Rappelling Guides Do?

First, they will spend some time during and/or after the drive explaining some basic rappelling and safety concepts to you. They’ll show you some of the gear that’s used, and how it works. They’ll explain and demonstrate the visual and audio signals used during descents, and why those signals are important. Ask questions, not just about the activity, but also about the island and Hawaii. You’ll learn some cool things about Hawaiian history and nature and you’ll see some beautiful sights along the Hana Highway. Once you’re at the activity site, your guides will help fit you in appropriate safety gear such as helmets, harness, flotation jacket and footwear.  Finally, one guide will demonstrate the rappelling technique before heading to the bottom of the descent to belay you. You will take that first step yourself with the help of the guide that stays at the top.  You got this!

The most important thing that guides do is maintain a full set of safety standards. Safety is the top priority, so listening to their instructions and then following them is the best way to make sure that you have a great day in the rain forest.

What Makes This Activity Safer Than a Day at the Beach?

The things that make any outdoor activity unsafe are a combination of environment and behavior. We’ve outlined what makes rappelling a safe, enjoyable activity at this blog post. Spoiler: it has to do with equipment, location and respecting nature.

“Great day with Elena and Anna! Made my wife who is terrified of heights comfortable with the process and she completed all 3 lines! Thank you both! Great adventure on Maui!!!” Tim

“Yes! Do it. Our guides Emily and Janoah were fantastic. Cheering us on all the way down and giggling at us ALL the way back UP to the tool shed. Our experience with Rappel Maui couldn’t have been better, Mahalo” The Colliers 2019

“Taylor and Jamie, I wanted to let you know you two made this experience so amazing for me. I cannot thank you enough. I will not forget our time together even the trip back was memorable Thanks for the Great Times and Memories” Victoria

“Travis and Chris were hilarious, knowledgeable and so professional. We never felt unsafe and had a blast. It was an experience I will never forget.”

“Mike and Naomi were great guides and we could not have had more fun. They prepared us for everything and boosted our confidence. Grandparents, kids and grandkids all had a great experience.” June

“The leaders were the best ever. Safety, fun and overall made my trip the most adventurous and enjoyable.”

“This was our favorite excursion of the whole trip! We had a great time, despite the rain. We were not able to rappel directly down the waterfall, because they were concerned with flash flooding. The guides were very knowledgeable and seemed to enjoy their jobs. This is a tour I highly recommend and would definitely do it again if we are in Maui!”

“The guides were knowledgeable and professional, and they did everything they could to make sure we had the best experience ever, rain or shine! Definitely a must, but be ready for a real challenge!”

“Rappel Maui did not disappoint. Their employees were terrific. Our guides were thorough and made us feel very safe throughout the experience.”