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Customer Reviews

4.9
Based on 291 reviews
David Reger profile picture
David Reger
4 days ago
My wife and I came to Maui and decided to rappel with Rappel Maui - we had a blast!! Our guides were professional every step of the way, and their knowledge of the land and their humor along the way helped ease our nerves. This was our 1st time rappelling and if we're back on the island, we'd do it again!
Chris Gayle profile picture
Chris Gayle
2 weeks ago
My mom, dad, husband, and I went rappelling in Maui this past weekend, and I truly feel so blessed that we chose Repel Maui!

There are SO many different companies and adventure sites to choose from when you’re visiting Maui, and I’m especially grateful that we ended up with Repel Maui—and even more grateful that Shauna and Deacon were our guides. If you’re able to find out ahead of time who will be guiding your group, I would HIGHLY recommend asking for these two!

My mom is terrified of heights, and my husband isn’t a huge fan of them either, but Shauna and Deacon were incredibly comforting, knowledgeable, and reassuring. They took the time to explain the safety and the science behind rappelling, answered every question, and made everyone feel completely secure. They knew exactly when to encourage us to push through our nerves and when someone simply needed a little extra comfort.

Shauna was an absolute JOY. She had me laughing the entire time (and I know I wasn’t the only one!). She was so warm and personable from the moment we met. She remembered everyone’s names, made eye contact and connected with each person as they were rappelling down, gave incredibly clear directions, and somehow knew exactly what each person needed in the moment. You could tell she genuinely cared about our experience—not just getting us through the course.

And Deacon was just as wonderful! During the hike, he taught us about the different fruits and plants we were walking through, and even let us taste-test a few things. He was so kind, knowledgeable, and fun to be around.

By the end of the experience, I genuinely felt like Shauna and Deacon were friends rather than people we had just met that morning. 😂 I was actually sad that I wouldn’t be spending the rest of my Maui vacation with them!

If you’re looking for an adventure in Maui, I cannot recommend Repel Maui enough. The experience itself was incredible, but what truly made it unforgettable was the people. Shauna and Deacon made our family feel safe, encouraged, cared for, and—most importantly—like we were in really good hands.

And if you’re their bosses reading this… PLEASE GIVE THESE TWO A RAISE!!! 😂 They deserve it SO much. They are an absolute asset to Repel Maui, and we feel so lucky that we got to experience this adventure with them.

10/10 experience and easily one of the highlights of our Maui trip! 🌺🤙🏼
Jack Langston profile picture
Jack Langston
2 weeks ago
The best trip! Alba & Shauna were so much fun! Highly recommend to anyone!
Courtney Coker profile picture
Courtney Coker
2 weeks ago
what an incredible adventure! shauna and deacon are the best guides - super friendly, knowledgeable, and fun. absolutely recommend booking a rappel, it’s the perfect maui experience.
Beth LaForme profile picture
Beth LaForme
2 months ago
Elena and Shauna were the most amazing and compassionate guides! We were a large group of 8 (parents in our early 50's and kids ages 11-16), with confidence levels ranging from scared of heights to dare devils. They made each and every one of us feel safe, and encouraged us along the entire trip! They were funny, gave us so much information about the jungle around us as we hiked, and made sure we had the best time ever. I can't recommend this adventure enough! Truly a once in a lifetime experience that you will not be sorry you tried! Mahalo for making this one of our favorite memories on our trip!
Maddie Meyers profile picture
Maddie Meyers
2 months ago
Alba and Deacon were awesome and really empowered us to feel comfortable rappelling! We got to rappel down some beautiful waterfalls and swim around. It was the perfect up-close experience while traveling to Hana!
Vanessa Ramos profile picture
Vanessa Ramos
2 months ago
We had the best time waterfall rappelling! It's a must when visiting Maui! Shanna and Mikaela were amazing and made us feel so comfortable and confident. This was totally out of my comfort zone and usually not something I would do but I was able to do it with Shanna and Mikaela's help and encouragement. My husband, myself and my two teenage kids absolutely loved it and would do it over and over again! The experience and the beauty of it all was priceless!
Chad Richter profile picture
Chad Richter
3 months ago
What an incredible experience. If you are looking for something fun, unique and adventurous while on Maui then this is it. Our daughters (18 and 20) and my wife and I enjoyed it very much. We would higly recommend. Our guides Elena and Shauna were so fun (funny) and experts in their craft!! Mahalo!!
Boaz Ross profile picture
Boaz Ross
3 months ago
My wife and I both did the repel Maui and we had a great time. Our instructors Albat and Deacon were amazing.
They were great teachers and made it so much fun and made sure we were safe the entire time and give us the most out of the Experience.
PT Mahoney profile picture
PT Mahoney
3 months ago
Alba and Shauna were fantastic guides! They gave clear and concise instructions that were easy to follow. Everyone in our group had a blast and I can’t recommend Rappel Maui enough
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More Guests Reviews

"I had an excellent experience on your rappelling adventure last month.
I wanted to thank you and the wonderful team for all of your help and hospitality. I had an amazing time. Thank you so much!

"Thank you so much for the great memories!
We will be sure to recommend your company and come back next time we visit!"

"It's was a great experience.
My 13-year-old daughter, who is not the most adventurous, had a great time. On the last rappel she was a little scared, but our guide was awesome. It became more of a life learning experience than a rappel down a waterfall. Thank you for the great day and the life lesson! She now knows that she is a strong young woman who can overcome her fears."

"We really enjoyed our day trip with Rappel Maui! I loved it!
Our guides were very knowledgeable, and did a great job of teaching the technique and encouraging us while keeping it fun. I have recommended Rappel Maui to friends already, and would definitely do it again next time I am in Maui."

"My husband and I were trying to decide between rappelling and zip lining.
So happy we decided to rappel. Our instructors were awesome! I am scared of heights so I was a little nervous about rappelling but I never once felt scared. They described all the equipment, made sure we were comfortable with it before we ever rappelled. Once it was time to rappel they let us go at our own pace. By the last cliff we were so confident that we could rappel a little faster. As we were hiking between rappel sites, Anna would give us facts about the island and plants as we hiked. Kristin gave us islands facts as we drove to and from Hana. My husband and I will be back for sure when we return to Maui!"

"My boyfriend and I had such a wonderful time Wednesday!
Rappelling was definitely the highlight to our trip. It was great to see a privately owned part of Maui exclusive to our trip and get away from all the tourism. Our guides were more than accommodating during our trip. They both were very knowledgable and helpful. I was skeptical about the hour drive to the outpost, but even that was wonderful. Our guides had many stories and lots of information on the land and wildlife to share. There wasn't one time that I felt insecure about the activities during the trip. This is a great trip for those who would like a little more adventure. Being in the outdoor adventure service ourselves we were more than impressed."

"I wanted to say thank you for the great adventure of rappelling.
My friend and I thought it was the best thing we did when we went to Maui. We enjoyed it, the staff were very nice, even when there were difficulties or hesitation about rappelling. They were very encouraging and we did it. When we got back to Texas that's all we talked about! Truly enjoyed it. Keep up the great work and thanks for a fun time."

"We are a family of 3, ages 49-17. We LOVED this experience!
The guides were informative on the drive regarding the road to Hanna and locals who live/work there, the plant life as we walked to the shed, the rules and instructions regarding the rappel. There are two guides, one at the top and one below who work the entire trip. They were both encouraging and positive with lots of positive reinforcement along the way for each of us! The experience is thrilling since you control your speed and footing placement. The view is amazing! If you have any issues walking on uneven surfaces or climbing this is NOT for you! There is definitely hiking involved and you hike back up from the bottom after 3 rappel drops. I don't work out and with several rest stops I made it up. The guides are patient and encouraged me to stop as often as I needed. The food is fresh and prepared by hand. The fresh pineapple was delicious and those cookies(baked every morning) should be available for sale!! We bought the photo package of our experience at the end. This was a great trip from beginning to end!"

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To Ask Us About Our Maui Rappelling Tours

Call (808) 270-1500 between 7:00 a.m. to 5:00 p.m. Hawaii time, Monday through Saturday.